Privacy Policy

1. Scope

This Privacy Policy describes how Contxt Technology LLC ("Contxt," "Contxt Risk," "we," "our," or "us") collects, uses, discloses, and protects personal information in connection with our websites, applications, and AI-enabled services (collectively, the "Services").

This Privacy Policy applies to personal information collected from customers, prospective customers, website visitors, and authorized users of the Services.

2. Information We Collect

We may collect information including:

• Name
• Business email address
• Job title
• Company information
• Account identifiers
• Authentication and login activity
• Usage metrics
• Device and browser information
• System logs and diagnostic information

Customers are prohibited from submitting Sensitive Personal Information or Protected Health Information (PHI) into the Services. Contxt does not intentionally collect or require such information in order to provide the Services.

3. How We Use Information

We use personal information to:

• Provide and operate the Services
• Authenticate users
• Provide customer support
• Secure and maintain our systems
• Improve product functionality and reliability
• Respond to customer inquiries
• Communicate product updates and service notifications
• Comply with legal and regulatory obligations
• Enforce our agreements and protect our legal rights

Where required by applicable law, we process personal information based upon one or more lawful bases, including performance of a contract, legitimate business interests, legal obligations, or consent.

4. Data Sharing

We may share personal information with:

• Cloud hosting providers
• AI model providers
• Infrastructure providers
• Payment processors (where applicable)
• Authorized subprocessors
• Professional advisors
• Government or legal authorities when required by law

Each recipient is contractually obligated, where appropriate, to protect personal information consistent with applicable law.

We do not sell personal information.

We do not sell, rent, or share your mobile phone number with third parties or affiliates for their own marketing or promotional purposes. SMS consent is not shared with third parties for marketing purposes.

4A. Text Messaging (SMS) Communications

By providing your mobile number and opting into SMS communications, you consent to receive text messages from Contxt Technology LLC.

Consent to receive SMS communications is not a condition of purchasing any products or services.

If you elect to receive SMS messages, we may send messages regarding:

• Account activity
• Customer support
• Appointment reminders
• Product updates
• Service notifications
• Other business-related communications

Message frequency: You may receive up to 4 messages per month, although message frequency may vary depending upon your interactions with us.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

Reply HELP for assistance or contact compliance@contxt-risk.com.

We do not sell, rent, or share your mobile phone number with third parties for their marketing or promotional purposes.

5. Cookies and Similar Technologies

Our websites may use cookies and similar technologies to:

• Maintain user sessions
• Improve website performance
• Analyze website usage
• Enhance user experience
• Support security and fraud prevention

Users may control cookies through their browser settings. Disabling certain cookies may affect website functionality.

6. AI Processing

Contxt uses artificial intelligence technologies to assist users in analyzing customer-provided information and generating recommendations, summaries, insights, and other outputs.

AI-generated content is intended to assist users and should be reviewed by appropriate personnel before being relied upon for business, legal, regulatory, operational, or compliance decisions.

Customer data is processed only as necessary to provide the Services and in accordance with applicable contractual commitments.

7. Data Retention

Personal information is retained only for as long as necessary to:

• Provide the Services
• Fulfill contractual obligations
• Comply with applicable law
• Resolve disputes
• Enforce agreements

Customer Data retention is governed by the applicable customer agreement.

8. International Data Transfers

Personal information may be processed or stored in countries other than the country in which it was originally collected.

Where required by applicable law, Contxt implements appropriate safeguards designed to protect personal information during international transfers.

9. Security

Contxt implements administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Individual Privacy Rights

Depending upon applicable law, individuals may have the right to:

• Access personal information
• Correct inaccurate information
• Delete personal information
• Restrict or object to processing
• Request portability of personal information
• Withdraw consent where processing is based upon consent

To exercise applicable privacy rights, please contact us using the information below.

11. Children's Privacy

The Services are intended for business users and are not directed toward children under the age of 13 (or the applicable minimum age required by local law).

Contxt does not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

When changes are made, we will revise the Effective Date at the beginning of this Privacy Policy.

13. Contact

Questions regarding this Privacy Policy or our privacy practices may be directed to: